FAQ’s

FAQ’s2019-05-09T11:33:09+00:00

We have put togther the most common “frequently asked questions” here, but if you have any further qustions please send us a message using the on-screen form or by one of the methods below:

  • Phone 01252 877190
  • Email [email protected]
  • Contact us in person we are situated next to Yateley Library.

Our opening times are:

Monday -Thursday 9.00am-3.30pm

Fridays – Closed

We are also available on Monday-Wednesday evenings 6.30pm-8.30pm in Yateley School main Reception area.

For Lettings and Junior Sports please contact Gill

  • Phone 01252 876552
  • Email [email protected]
  • In person at Yateley School Sport Centre Reception Monday-Thursday 08.00-15.00

Is it possible that I could get a refund?2019-04-12T18:16:12+00:00

Refunds will only be given in certain circumstances and will be subject to a £10 administration fee. All course fees must be paid at enrolment.

You can see information regarding fees and reductions on our fees and refunds policy page.

If you need further information please call Ema on 01252 877190 or email [email protected]

Can you pay on a weekly basis or must fees be paid in one go?2019-04-12T18:15:01+00:00

Course fees must be paid at the time of enrolment.

If you need further information please call Ema on 01252 877190 or email [email protected]

Do you offer any discount for those on Job Seekers Allowance?2019-04-12T18:14:25+00:00

You can see information regarding fees and reductions on our fees and refunds policy page.

If you need further information please call Ema on 01252 877190 or email [email protected]

Can I speak to someone about which course would suit me best and enrolment dates?2019-04-12T18:12:49+00:00

If you contact the centre direct we have experienced staff to help you. They can arrange for information to be emailed over or chat through the course content and requirements.

If you need further information please call Ema on 01252 877190 or email [email protected]

This will be my first language course will it be suitable for me?2019-04-12T18:12:18+00:00

The tutor will carry out an assessment on your first session of attendance. This will enable him/her to understand which level is suitable for you.

If you need further information please call Ema on 01252 877190 or email [email protected]

Could I please have some more details about the course?2019-04-12T18:11:35+00:00

Information about the course can be found on this website with the course.

If you need further information please call Ema on 01252 877190 or email [email protected]

I have a holiday planned and will therefore miss a couple of sessions, is that ok?2019-04-12T18:11:00+00:00

If the course is not funded then yes, however we will be unable to refund you for the classes you miss. If your holiday plans are for more than 2 weeks please let the centre know before you book.

If the course is funded and attracts reduced fees and concessionary payment then holidays should not be taken.We are unable to refund you for classes you miss.

If you need further information please call Ema on 01252 877190 or email [email protected]

What will I need to bring on my course?2019-04-12T18:10:00+00:00

Please refer to the course information provided on this website.

If further materials are required a list will be issued at least one week before the course start date.

If you need further information please call Ema on 01252 877190 or email [email protected]

I have booked on a course but do not know where to go2019-04-12T18:09:26+00:00

The details of where your course is held can be found on this website in the details section of your chosen course. When confirmation is issued from the centre by email details on where to meet on the first session are also provided.

If you need further information please call Ema on 01252 877190 or email [email protected]

I missed the start of the course, can I still join?2019-04-12T18:08:35+00:00

If you miss the first session you may still be able to join the course of your choice.

To avoid disappointment you are advised to contact the centre to check availability of places.

If you need more information, please contact Ema on 01252 877190 or email [email protected]